Persuasion
Talking people into changing their minds or their behavior.
Active Listening
Listening to others, not interrupting, and asking good questions.
Judgment and Decision Making
Thinking about the pros and cons of different options and picking the best one.
Critical Thinking
Thinking about the pros and cons of different ways to solve a problem.
Speaking
Talking to others.
Writing
Writing things for co-workers or customers.
Complex Problem Solving
Noticing a problem and figuring out the best way to solve it.
Active Learning
Figuring out how to use new ideas or things.
Reading Comprehension
Reading work-related information.
Psychology
Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
Social Perceptiveness
Understanding people's reactions.
Service Orientation
Looking for ways to help people.
Administrative
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Mathematics
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Education and Training
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.